We look forward to your visit at Mammoth Estates Rentals in Mammoth Lakes. We are pleased that you have selected us for your stay. Here are our check-in and out procedures along with general information.
CHECK IN TIME is 4:00 PM. Check-out time is 10AM. Depending on rentals, early and late check-in/outs can be accommodated. Call us for more information on the day of arrival and/or the day before departure.
LATE CHECK IN POLICY: Our office closes at 10PM daily. Should you plan on arriving after hours, simply call our office before 9PM for instructions. 760.934.2884
CANCELLATION POLICY: 1 weeks’ notice prior to check-in date for non-holiday rentals. 3 weeks’ notice prior to check-in date for holiday rentals. All deposits are subject to a $25 cancellation fee.
Transient Occupancy Tax (TOT 13%) and Tourism Assessment (TBID 1%) tax is applied.
Final payment is due on your arrival date at check-in. If you are unable to stop by the office to settle your balance before departure, we will charge the credit card used to reserve your reservation.
The maximum occupancy, including children, is stated on all confirmations. We reserve the right to spot check vacation rentals for number of occupants and unauthorized pets.
SMOKING AND PET POLICY: Mammoth Estates Rentals is 100% NON-SMOKING inside all condominiums in addition to the common area balconies and entries. This includes e-cigarettes and all other substances. You will be charged $500.00 (five hundred dollars) for any violations. PETS are permitted in specified units. Contact us if you are unsure. No pets allowed in common area pool/spa/recreation room/office.
We reserve the right to move you to a comparable rental unit if necessary, at no additional expense to you.
CLEANING POLICY: All of our condominiums are prepared by our housekeeping service prior to your arrival. Daily maid service is not available. Units are prepared with linens, paper products, shampoo, lotion, and soap. Additional supplies are available to you at our Office during your stay. Generally, we do not charge a cleaning fee, however, we do reserve the right to assess a cleaning and/or damage fee if necessary. Our expectations are minor; we expect the trash to be taken to our dumpster, dishes washed and all furnishings to be in their proper place. The credit card used to secure your reservation will be charged and you will be notified.
You must be 21 years of age or older to reserve your accommodations and 21 years of age or older to check-in or out. No exceptions.
The common area recreation room/spa/sauna/pool/laundry/changing facilities are open daily from 8AM-10PM. Glass is not allowed in swimming areas.
WIFI is complimentary! Network name and password will be provided at check-in. Please note: we do our best to offer you high-speed internet, however, be advised that we do not offer discounts for inadequate internet service. Suddenlink is our provider. If Suddenlink advises us that you illegally downloaded during your stay, you could be responsible for a $250.00 fine.
There will be a $25.00 service fee for lost parking permits and keys. Drop keys and permits into the drop box located on the office front porch or leave them in your condominium upon departure. Please, DO NOT forget to lock the door on your way out and dispose of your trash. Be BEAR AWARE! Seriously! If there’s ever a problem contact Steve Searles: firstname.lastname@example.org http://www.thebearwhisperer.com
Our goal is for you to be completely satisfied with your stay at Mammoth Estates Rentals. If this is not the case, we would appreciate it if you would give us a chance to address your concerns before leaving feedback.